This Privacy Policy explains what personal data act365 collects, why it is collected, how it is used and stored, who it may be shared with, and what rights you hold in relation to that data. act365 is committed to handling your information with transparency, security, and respect.
act365 ("act365", "we", "us", "our") operates the online gaming and sports betting platform accessible at https://act365.club (the "Platform"). This Privacy Policy sets out how act365 collects, processes, stores, shares, and protects personal data provided by users and visitors of the Platform ("you", "your", "user").
act365 takes its obligations with respect to personal data seriously. This Policy has been prepared to ensure that every person who interacts with the Platform understands precisely what information is handled, for what purposes, on what legal basis, and for how long. If you have any questions about this Policy or the way your data is handled, please refer to Section 14 for contact details.
By registering for an account on act365, making a deposit, placing a wager, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. Your continued use of the Platform following any amendment to this Policy constitutes acceptance of the revised version.
Commitment: act365 does not sell personal data to third parties for marketing purposes. Your information is used solely to operate, improve, and secure the Platform and to comply with applicable legal obligations.
act365 collects the following categories of personal data from users of the Platform:
Full legal name, date of birth, gender, nationality, and copies of government-issued identity documents provided during account registration or verification (such as a national identity card or passport).
Residential address, email address, and mobile phone number. Users in Bangladesh may provide mobile wallet numbers associated with bKash, Nagad, Rocket, or Upay accounts as part of the payment registration process.
Payment method details including mobile wallet account identifiers (bKash, Nagad, Rocket, Upay), transaction reference numbers, deposit amounts, withdrawal amounts, and account balance history. act365 does not store full card numbers or banking credentials directly — all payment processing is handled by the relevant payment service providers.
IP address, browser type and version, operating system, device type and identifier, time zone, screen resolution, referring URL, and session duration data collected automatically when you access the Platform.
Information about how you interact with the Platform, including pages visited, games played, bet history, search queries entered, features used, and timestamps of activity. This data is used to personalise your experience and to detect unusual or potentially fraudulent behaviour.
Records of any correspondence between you and act365, including live chat transcripts, support ticket exchanges, email communications, and any feedback or complaints submitted through the Platform.
Documentation submitted as part of the Know Your Customer (KYC) and Anti-Money Laundering (AML) verification process, including proof of identity, proof of address, and proof of payment method ownership. act365 is required to collect and retain this data to meet its legal and compliance obligations.
| Category | Examples | Required? |
|---|---|---|
| Identity | Full name, date of birth, NID copy | Mandatory |
| Contact | Email, phone, address | Mandatory |
| Financial | bKash / Nagad wallet ID, transaction history | Mandatory |
| Technical | IP address, device type, browser | Automatic |
| Usage | Games played, bets placed, session logs | Automatic |
| Communications | Support chat logs, email records | When applicable |
| Verification | KYC documents, proof of address | Mandatory for withdrawals |
act365 collects personal data through the following means:
act365 will not collect more data than is reasonably necessary for the purposes described in this Policy. Where data collection is optional, this will be clearly indicated at the point of collection.
act365 uses personal data for the following specific purposes:
Marketing Opt-Out: You may withdraw your consent to receive marketing communications from act365 at any time by updating your account notification preferences or by contacting act365 support. Opting out of marketing communications will not affect the delivery of service-related messages.
act365 processes personal data only where a valid legal basis exists. The primary legal bases relied upon are as follows:
act365 does not sell or rent personal data to third parties. Personal data may be shared only in the following limited circumstances:
act365 shares relevant financial and identity data with mobile wallet providers (bKash, Nagad, Rocket, Upay) and any other payment processors engaged by act365, solely to facilitate the processing of deposits and withdrawals on your behalf.
act365 may share identity and documentation data with third-party KYC service providers for the purpose of verifying your identity, age, and payment method ownership as required under the Platform's verification procedures.
Game developers and content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical and session data necessary to deliver their games through the act365 Platform. These providers operate under data processing agreements with act365 and are not permitted to use this data for their own marketing or profiling purposes.
act365 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised public authorities where required to do so by applicable law, court order, or in connection with the investigation of suspected financial crime or other serious misconduct.
In the event that act365 undergoes a merger, acquisition, or sale of all or part of its assets, personal data held by act365 may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and of any changes to this Privacy Policy that result from it.
No Third-Party Marketing: act365 will never share your personal data with unaffiliated third parties for their own marketing, advertising, or profiling purposes. Any data sharing is strictly limited to the categories and purposes described in this section.
act365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents reconstruction of the original data.
The act365 Platform uses cookies and similar tracking technologies to enhance functionality, maintain session state, and gather analytics data. The following categories of cookies are used:
Most modern browsers allow you to control cookie behaviour through browser settings. You may choose to block or delete cookies; however, doing so may affect the functionality of the act365 Platform, including your ability to remain logged in to your account. act365 does not use cookies for third-party advertising or behavioural profiling by external networks.
act365 employs a layered approach to data security, combining technical, organisational, and procedural safeguards to protect personal data against unauthorised access, disclosure, alteration, and destruction. Key measures include:
While act365 takes all reasonable steps to protect personal data, no system or transmission over the internet can be guaranteed to be completely secure. You are responsible for maintaining the security of your own account credentials and for notifying act365 immediately if you suspect any unauthorised access to your account.
As a user of the act365 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact act365 using the details in Section 14.
act365 will respond to all verified data rights requests within a reasonable period, and in no case later than 30 days from receipt of a valid request. act365 may need to verify your identity before actioning a request to ensure that personal data is not disclosed to an unauthorised party.
The act365 Platform is strictly intended for adults aged 18 years and above. act365 does not knowingly collect, process, or store personal data relating to individuals under the age of 18. Age verification is a mandatory part of the act365 account registration and KYC process.
If act365 becomes aware that personal data has been collected from a person under the age of 18 without verified parental consent, that data will be deleted promptly and the associated account suspended. If you have reason to believe that a minor has registered an account or provided personal data to act365, please contact the support team immediately using the details in Section 14.
18+ Platform: act365 enforces strict age verification at registration and during the KYC process. No individual under 18 years of age is permitted to use the Platform or have an account.
The act365 Platform integrates services provided by third-party game developers, payment processors, and technology providers. Where such integrations involve the processing of personal data, act365 enters into data processing agreements with those third parties to ensure that your data is handled in a manner consistent with this Privacy Policy and applicable data protection standards.
act365 is not responsible for the privacy practices of external websites or services that are not operated by act365. Any links to third-party content accessible from the Platform are provided for informational purposes only, and act365 does not endorse or assume responsibility for the privacy policies or data handling practices of those external parties.
Game content and live casino streams delivered through providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi are subject to those providers' own technical data handling practices as outlined in their respective platform agreements with act365. act365 ensures that all provider agreements include appropriate data protection clauses consistent with this Policy.
act365 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of this document will be revised, and act365 will notify registered users of significant changes via email or an on-Platform notification prior to the changes taking effect.
Your continued use of the act365 Platform following the publication of an amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should cease using the Platform and may request account closure by contacting act365 support. Historical versions of this Policy are available upon request.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way act365 handles your personal data, please contact the act365 Data & Privacy team through the following channels:
act365 aims to acknowledge all privacy-related enquiries within 24 hours and to provide a full written response within 30 days of receipt of a verified request. For urgent matters relating to a suspected data breach affecting your account, please use the 24/7 live chat service to ensure the fastest possible response.
Our Commitments to You
Every data transmission between your device and act365 servers is protected by the same level of encryption used by major financial institutions. Your personal and financial information is secure in transit at all times.
act365 will never sell, rent, or trade your personal data to unaffiliated third parties for marketing or profiling purposes. Data sharing is strictly limited to payment processing, KYC verification, and legal compliance requirements.
You have the right to access, correct, delete, or export your personal data at any time. act365 processes all verified data rights requests within 30 days and will never make it difficult to exercise the rights that belong to you.
act365 collects only the data that is genuinely necessary to operate the Platform, verify your identity, process payments, and comply with legal obligations. We do not gather data speculatively or beyond what our stated purposes require.
Personal data stored in act365 systems is encrypted at rest and access is controlled by strict role-based permissions. Regular security audits and penetration testing ensure that our storage infrastructure remains resilient against threats.
Whenever act365 makes a material change to this Privacy Policy, registered users are notified in advance by email or on-Platform message. You will always know when our data practices change and what the changes mean for you.
Your Data Is Safe With Us
Now that you understand how act365 protects your personal data, explore everything the Platform has to offer — from live cricket betting to premium casino games and thousands of slots. 18+ only. Play responsibly.